Reference

Privacy Policy at kelas777

We keep this straightforward: your personal information stays protected whenever you interact with our platform, whether you are funding your account through DANA, OVO or GoPay, or reaching out to our support channels.

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kelas777 Privacy Policy at kelas777
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of our data pipeline is designed around one idea: collect only what the platform needs, keep it only as long as necessary, and let you control as much of it as possible. Below are the specific practices we follow across six areas of your privacy.

What We Collect

We gather your name, email, phone number and e-wallet identifiers when you register. During deposits through DANA, OVO or GoPay, we receive transaction IDs and timestamps. We also log device type and IP address for security.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand page performance. You can disable analytics cookies in your browser settings without losing access to your account or the lobby.

Account Security

Passwords are hashed — we never store them in plain text. Every login from a new device triggers an OTP sent to your registered phone. If suspicious activity is detected, we temporarily lock the account and notify you immediately.

Data Retention

Active account records stay in our system while your account is open. Once you request closure, we retain transaction logs only as long as applicable regulations require, then permanently delete remaining personal identifiers from our databases.

Third-Party Sharing

We share data only with payment processors like DANA, OVO and GoPay to fulfil your transactions, and with infrastructure providers who host our servers under strict confidentiality agreements. No data leaves for marketing by outside parties.

Your Rights and Requests

You can request a full export of the data we hold on you, ask for corrections to inaccurate records, or demand deletion of your personal information — subject to any legal retention obligations. Contact live chat or email to start the process.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction or ask for deletion, reach out through any of the channels below. Our team handles privacy-related queries with priority because we understand these requests are time-sensitive and personal.

Team online

Live Chat

Open the chat widget from any page on kelas777 and mention your request relates to personal data. The agent will escalate it to our privacy desk, and you will receive a confirmation reference within the same session.

Email Request

Send a message to our support address with the subject line containing your account username and the word 'privacy'. We aim to acknowledge every email within one working day and resolve most data requests shortly after verification.

Account Settings

Inside your kelas777 dashboard you can view and update the personal details we hold — phone number, email address, linked DANA or OVO wallet. Changes take effect immediately after you confirm with your PIN or OTP code.

Common Questions About Your Privacy

We hear these questions regularly through live chat and email. Each answer reflects how kelas777 actually handles your data day to day — not a generic legal template.

We store the transaction reference ID, the timestamp, and the DANA wallet identifier linked to that payment. We do not store your DANA PIN or full wallet credentials — only what is needed to match the deposit to your account balance.

Yes. Contact our support team through live chat or email and request full account deletion. After identity verification, we remove personal identifiers. Transaction logs may be retained briefly where regulations require, then purged.

No. We do not sell, rent or provide your personal data to any advertiser or marketing company. Data sharing is limited to payment processors like OVO and GoPay and our hosting infrastructure partners under strict confidentiality terms.

We monitor login activity and flag attempts from unrecognised devices or locations. If unusual access occurs, you receive an immediate notification to your registered phone number. You can also view recent login history inside your account dashboard.

We use session cookies to maintain your login state and analytics cookies to measure page performance. You can disable analytics cookies in your browser preferences. Session cookies are necessary — without them, the platform cannot keep you logged in.

Withdrawal records are retained for as long as your account is active. After account closure, we keep them only for the minimum period local compliance may require. Once that window passes, transaction details tied to your identity are permanently deleted.

Absolutely not. Your GoPay wallet identifier is stored internally and is never exposed to other accounts on the platform. Only authorised support staff can view it, and only during transaction verification when you contact us about a payment query.

Yes. Send a data export request via live chat or email. After we verify your identity through OTP, we compile your records — registration details, transaction history, login logs — and deliver them to your registered email in a standard format.

When you update your phone number inside account settings, the old number is disassociated from future OTP and notifications. Historical records that referenced the previous number remain in our logs for audit but are not used for outbound communication.

Yes. The same policy applies regardless of your location within eligible regions. Whether you are in Tangerang or elsewhere, your data protections, rights and our handling practices remain identical. Service availability depends on local law.

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