Reference

How We Handle Your Data and Account

We keep this page straightforward so you know exactly what kelas777 does with your information, how we store it, and what you can ask us to change or remove.

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kelas777 How We Handle Your Data and Account
POLICY CONTACT PATHS

Reach Us About Legal Matters

If you have a question about your data, want to request account deletion, or need clarity on how a specific policy applies to your region, use one of the channels below. We handle legal and data queries separately from general account help to keep response times short.

Live Chat Open the chat widget from any page on kelas777. Select the 'Account & Data' category so your message routes directly to the team that handles legal queries, deletion requests and data access questions.
E-mail Channel Send your request to the address shown in the lobby footer. Include your registered e-wallet type — DANA, OVO or GoPay — and your account username so we can locate your records without extra back-and-forth.
In-App Request Form Log in on mobile, head to account settings, and tap the data request form. This generates a structured ticket that includes your account ID automatically, which speeds up verification on our side.
DATA AND SECURITY HANDLING

How We Protect What You Share

Every piece of information you give us serves a purpose — identity verification, transaction reconciliation or session security. Below is how we manage each area so you understand what sits behind your account on kelas777.

Data Encryption All connections between your device and our servers use SSL encryption. This covers login credentials, e-wallet references from DANA, OVO or GoPay, and any personal details you enter during account creation.
Cookie Scope We use session cookies and preference cookies only. Session cookies expire when you close the browser. Preference cookies remember language and layout choices. We do not share cookie data with external advertisers or analytics brokers.
Account Retention If you close your account, we retain records for the minimum period local regulation requires — after that window, personal data is permanently deleted. Transaction logs tied to DANA, OVO or GoPay are anonymised during this process.
Who Sees Your Data Only our internal support and compliance teams access personal records. Third-party game studios like Pragmatic Play or Evolution receive only a session token — never your name, e-wallet number, or contact details.
Requesting Changes You can update your registered name, e-mail or linked e-wallet at any time through account settings. Changes to identity fields require a verification step — usually a selfie match — before we apply the edit to your profile.
Deletion Rights Submit a deletion request via live chat or e-mail. We confirm receipt within one working day and process the removal once any pending withdrawals clear. A confirmation e-mail arrives when deletion is complete.

Common Questions About Our Policies

These are the questions we receive most often about data, cookies, account rights and legal eligibility. If your question is not covered here, reach out through live chat or e-mail and reference this page so our team knows the context.

We store your chosen username, e-mail address, linked e-wallet type (DANA, OVO or GoPay), device fingerprint for fraud prevention, and transaction history. We do not store full wallet credentials — only the reference ID needed to reconcile payments.

Yes. Send a data access request through live chat or e-mail with your account username. We compile the file and deliver it to your registered e-mail. The process typically takes a few working days depending on record volume.

Open a deletion request via live chat or e-mail. We verify your identity, clear any pending balance, then permanently remove personal data once the mandatory retention window passes. You receive confirmation when complete.

No. Studios like Pragmatic Play, PG Soft and Evolution only receive a session token when you load a game. Your name, e-wallet number, and contact details stay on our servers and are never forwarded to third-party providers.

We use session cookies for login state and preference cookies for layout memory. You can block preference cookies in your browser settings — session cookies are needed to keep you logged in, so blocking them means you would need to log in each visit.

We store a transaction reference, not your full wallet credentials. This reference lets us match deposits and withdrawals to your account. It cannot be used to initiate payments from your wallet without your PIN confirmation inside the wallet app.

If eligibility changes due to local law, we notify you by e-mail and explain the timeline. Personal data is retained only for the minimum required period, then deleted. Any remaining balance is returned via your linked e-wallet.

We keep anonymised transaction logs for the period local regulation mandates — personal identifiers are stripped during the anonymisation step. Once that window closes, all remaining data is permanently purged from our systems.

Yes. Go to account settings, select the wallet field, and choose a new option — DANA, OVO or GoPay. A verification step confirms you own the new wallet before we apply the change. Previous transaction history remains tied to your account.

Use the live chat widget and select the data query category, or send an e-mail referencing your username. Our compliance team reviews the concern, responds within a few working days, and outlines any corrective steps taken on your account.